BRANCH MANAGER - AUTOMOTIVE SERVICE BUSINESS - Fairfield VIC

• Independent Service Specialist - Prestige European Vehicles

• Attractive Salary package including vehicle (OTE in excess $150K)

• Apply now - start in the new year!

About the employer

With a passion for Mercedes-Benz and expert knowledge, Ammstar has grown to become Melbourne’s largest independent Mercedes-Benz specialist.

What makes Ammstar different?

• By focusing all their efforts on one brand and specialising, they’re intimately familiar with the unique technology and infrastructure of Mercedes-Benz.

• Developing these specialised skills over more than 20 years allows them to get to the root cause of the customer’s problem and provide a solution – faster.

• Specialist knowledge helps diagnose issues and create the right solutions with as little downtime as possible.

Ammstar’s customers love dealing with them because of the value and expertise offered; this creates a more positive partnership and ensures an on-going business relationship.

About the role

We require a suitably qualified and experienced person to manage the company’s Fairfield branch. In this hands-on role you will be responsible for all operational and business matters, with the goal of achieving profitability, productivity, and customer satisfaction objectives.

Why is this job available?

The current manager is taking a key role in the business’ expansion plans and needs someone to replace him as he moves up. The good news is that the incumbent will be available to provide a detailed handover to the new manager.

Duties and responsibilities include

• Lead, motivate, and mentor the branch customer service and technical team members

• Report to business owners regarding branch performance, proposed changes or improvements

• General day-to-day admin and business management tasks

• Handle customers' phone enquiries and bookings

• Meet and greet customers upon their arrival

• Record and convey all customer requests and expectations

• Oversee allocation of jobs to workshop technical staff

• Ensure availability and sourcing of appropriate parts

• Liaise with the customer regarding additional work authorisations or delays

• Finalise and process workshop repair orders and generate customer invoices

• Explain work done and related costs as necessary

• Handle any customer queries/complaints

The person we seek

You will be a proven manager with exceptional people skills, and the desire to take ownership of this challenge and deliver excellent results.

You will also have:

• An automotive technical background

• Management experience in a new vehicle dealership or independent workshop

• Exposure to European or prestige brands

Required attributes, skills and experience

To succeed in this role you will need to be very customer focused and genuine in your desire to deliver exceptional customer service; plus:

• You will be a reliable and accountable individual with professional and businesslike personal presentation

• Be willing to embrace and follow established and proven processes

• Have a solid level of computer / IT skills and be able to communicate effectively both verbally and in writing

• Desire and ability to lead a successful team that takes pride in what they do

Workplace culture

Ammstar is a family owned business that values their staff as much as their customers. Their value has always been simple:

• They fix cars correctly, and offer industry leading service standards while maintaining competitive rates.

• They listen to our customers, and want 100% satisfaction.

Remuneration and benefits

This is a Monday to Friday operation, with a very attractive salary package including profit share and company car. (OTE in excess of $150K)

How to apply

Please apply by clicking on the big big red "Apply for this job" button, complete the online form - select job reference number 25024 - and attach your CV.

If you require clarification before applying, please call or message Laurie Williams on +61 412 523 168. (All enquiries strictly confidential)

Please note

We can only consider applicants with the necessary citizenship or residency status that provides permanent and unrestricted work rights in Australia. The employer is not offering sponsorship.